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Privacy Policy

Privacy Policy: CARPETS 4 LESS (NO. 1) LTD

Effective Date: 18 July 2025

CARPETS 4 LESS (NO. 1) LTD ("we", "our", "us") is committed to protecting your privacy and personal data. This policy explains how we collect, use, store, and share your information, complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

1. Who We Are

We are the data controller responsible for your personal data.

2. What Data We Collect

We may collect and process the following types of personal information:

  • Identity Data: Name, title, date of birth
  • Contact Data: Delivery/billing address, email, phone number
  • Financial Data: Payment method details, transaction records
  • Order & Service Data: Room measurements, order history, delivery and fitting details, communication records
  • Technical Data: IP address, device information, cookies, website usage data
  • Marketing Preferences: Newsletter sign-up, consent status
  • Other Information: Any details you provide when communicating with us

We do not intentionally collect special category (sensitive) data unless required for legal or product suitability reasons.

3. How We Collect Your Data

  • When you make an enquiry, purchase, or request a service (in-store, online, or by phone)
  • Through our website via cookies and contact forms
  • From email, phone, or written correspondence
  • During customer service or aftercare interactions

4. Purposes and Legal Basis for Use

We process your data for the following purposes:

  • To fulfil our contracts for products and services
  • To communicate with you regarding orders, delivery, or installation
  • To process payments and manage accounts
  • To provide customer support, handle complaints, or offer aftercare
  • To improve our products and services
  • To send marketing communications (with your consent)
  • To comply with legal obligations (e.g., fraud prevention, tax compliance)
  • For legitimate business interests, provided these do not override your rights

5. How We Share Data

We may share your data with:

  • Independent fitters/installers (to coordinate services)
  • Payment processing and IT service providers
  • Couriers and logistics partners
  • Legal or regulatory authorities, when required by law
  • Our franchisees, if applicable

We do not sell your data to third parties.

6. International Transfers

If we transfer data outside the United Kingdom, we ensure adequate safeguards are in place, meeting legal requirements for international transfers.

7. Data Security

We protect your data with appropriate technical and organisational security measures, such as:

  • Encryption
  • Access controls
  • Cybersecurity protocols
  • Regular staff training
  • Secure payment and IT systems

8. Data Retention

Personal data is kept only as long as necessary to fulfil its purpose, including any legal, accounting, or reporting obligations. Retention periods vary according to the type and purpose of the data.

9. Your Rights

You have the right to:

  • Be informed about how your data is used
  • Access your personal data
  • Request correction of inaccuracies
  • Request erasure ("right to be forgotten")
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent to marketing at any time

You can exercise these rights by contacting us at info@carpets4less.com.

10. Cookies and Website Usage

Our website uses cookies and similar tools to enhance functionality and track user experience. For more details, please consult our Cookie Policy or manage your cookie preferences on our website.

11. How to Make a Complaint

If you have concerns about how we manage your data:

  • Contact us directly at info@carpets4less.com or at our registered office address.
  • You also have the right to complain to the Information Commissioner’s Office (ICO):
    • Information Commissioner’s Office
      Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
      Tel: 0303 123 1113

12. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be available on our website or at our stores. Significant changes will be communicated to you, where appropriate.

By engaging with our services, you accept this Privacy Policy and how we use your data to provide our products and services. If you have any questions, please contact us by email or at our registered office.